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Privacy Policy

Last updated: March 11, 2026

At Pantri, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have. We're designed for Australian households and fully comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

We want to be clear and honest: we collect only what we need to make Pantri work, we don't sell your data, and we'll never share your information with advertisers. Your pantry is your business.

1. What Information We Collect

Account Information

When you sign up for Pantri, we collect your email address and any profile information you choose to provide (like your name or household preferences). You don't need to give us your phone number or payment details — Pantri is completely free.

Pantry and Meal Data

The core of Pantri is your pantry — the foods, ingredients, and items you add to your kitchen inventory. This includes:

  • Item names and descriptions
  • Quantities and units of measurement
  • Expiry dates and purchase dates
  • Product categories and any custom notes you add
  • Dietary preferences, allergies, and restrictions you set
  • Meal preferences and cuisines you like

Household Information

If you create a household or invite others to join, we store:

  • Your household name and settings
  • The email addresses of household members you invite
  • Each member's role and permissions
  • Shared preferences like budget, dietary restrictions, and household size

Shopping and Meal Planning Data

We collect and store your meal plans, shopping lists, and any customizations you make. This helps our AI provide better recommendations over time.

Usage Information

We automatically collect information about how you use Pantri:

  • Pages you visit and features you use
  • Time spent on Pantri
  • Device type, browser, and operating system
  • IP address and approximate location (city-level, not precise)
  • How you interact with AI recommendations (which meals you accept, modify, or skip)

Analytics Data (PostHog)

We use PostHog for analytics to understand how Pantri is used and to improve the app. PostHog collects:

  • Event data (which buttons you click, which features you use)
  • Session information (how long you're using the app, when you log in)
  • Device and browser details

PostHog is GDPR and Privacy Act compliant. We don't use analytics data to track you across other websites.

Communications

If you contact us via email, we keep your message and our response for support and improvement purposes.

2. How We Use Your Information

To Provide and Improve Pantri

  • To run the Pantri app and deliver the features you use
  • To power the AI meal planning engine
  • To create and maintain your household and shared features
  • To send expiry alerts and shopping reminders
  • To understand usage patterns and improve the app

To Communicate With You

  • To respond to your support requests
  • To send service updates (like maintenance notifications)
  • To inform you about major changes to this Privacy Policy or Terms of Service

To Keep Pantri Safe

  • To prevent fraud and unauthorized access
  • To debug and fix technical issues
  • To comply with Australian law and legal obligations

We Do NOT Use Your Data To

  • Sell your information to anyone
  • Build profiles for advertisers
  • Track you across the internet or other apps
  • Train third-party AI models on your personal data

3. Who We Share Your Data With

Your Household Members

If you create a household, other members you invite can see your pantry, meal plans, and shopping lists. That's the whole point of Pantri's household feature. You control who gets invited and can remove members at any time.

Our Service Providers

We use trusted third-party services to run Pantri. These include:

  • Supabase — Our database and authentication provider. Your data is encrypted and stored securely.
  • Vercel — Our app hosting platform.
  • Cloudflare — Our website hosting and security provider.
  • PostHog — Our analytics provider (anonymous, aggregated data only).

All of these providers are GDPR-compliant and contractually obligated to protect your data. We only share data necessary for them to provide their services.

Legal Requirements

If required by Australian law or a valid court order, we may disclose your information. We'll notify you of such requests unless legally prohibited from doing so.

We Never Share With

  • Advertisers or marketing partners
  • Data brokers or third-party data companies
  • Retailers, grocers, or supermarkets (even anonymously without your explicit consent)
  • Any organization for purposes other than running Pantri

4. Your Data and Artificial Intelligence

Pantri uses AI to generate meal plans and recommendations. Here's how your data is used:

Local and Private Processing

Your pantry data, preferences, and household information are processed to generate personalized meal plans. This happens on our secure servers and is not shared with third-party AI providers.

AI Training

We do not use your personal data to train Pantri's AI models or any third-party machine learning models. Your pantry is not part of our training data.

Future AI Features

If we add any new AI features in the future that would use your data differently, we'll update this policy and ask for your explicit consent before implementing such changes.

5. Cookies and Tracking

What Cookies We Use

Pantri uses minimal cookies. We use them for:

  • Authentication: To keep you logged in securely
  • Preferences: To remember your app settings
  • Analytics: PostHog analytics (with anonymization where possible)

Third-Party Tracking

We do not use third-party tracking cookies. You won't be tracked across the internet by Pantri.

How to Manage Cookies

You can disable cookies in your browser settings, but this may affect how Pantri works. Authentication cookies are essential for the app to function.

6. Data Storage and Security

Where Your Data Lives

Your data is stored on Australian-hosted infrastructure through Supabase. We choose Australian hosting because your data is yours, and it should stay in your country.

How We Protect Your Data

  • Encryption in Transit: All data sent to and from Pantri is encrypted (HTTPS/TLS).
  • Encryption at Rest: Sensitive data is encrypted in our database.
  • Access Controls: Only authorized Pantri staff can access your data, and only when necessary.
  • Regular Security Updates: We keep all systems patched and updated.
  • No Backdoors: We don't have hidden access to your data. What we can't see, we can't share.

Security Limitations

While we take security seriously, no system is 100% secure. If you suspect a breach, contact us immediately at wes@pantri.app.

7. How Long We Keep Your Data

Active Accounts

While your account is active, we keep your data so you can use Pantri. Simple.

After You Delete Your Account

  • Your pantry, meal plans, and shopping lists are deleted permanently
  • Your email address and account details are deleted
  • Household data is removed (other members will see the household is no longer available)
  • We may keep anonymized usage data for product improvement (you can't be identified from this data)

Backups

We keep backups of our systems for disaster recovery. These are typically deleted within 30 days.

Legal and Compliance

In rare cases, we may need to keep data longer to comply with Australian law or resolve disputes. We'll keep this for the minimum time required.

8. Children's Privacy

Pantri is intended for households — meaning adults managing kitchens and meal planning. We don't knowingly collect personal information from children under 13.

If a child under 13 creates an account or provides information, and you're their parent or guardian, please contact us at wes@pantri.app and we'll delete that account and information promptly.

Children 13 and over can use Pantri as part of a household, but parents should supervise and control access as appropriate.

9. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

Access

You can request a copy of all personal information we hold about you. Log into Pantri to download your data anytime, or email wes@pantri.app for a formal access request.

Correction

If your information is inaccurate or out of date, you can update it directly in Pantri or ask us to correct it.

Deletion

You can delete your account and all associated data at any time. Go to Settings > Delete Account in the app, or email us for assistance.

Opt-Out

You can opt out of analytics and non-essential communications. Note: You can't opt out of security-related communications (like breach notifications) as these are essential.

Complaints

If you believe we've mishandled your data, you can complain to us first. Email wes@pantri.app with details of your complaint. If we don't resolve it to your satisfaction, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. International Users

Pantri is hosted in Australia, but if you're accessing it from outside Australia, some international privacy laws may also apply. For example, if you're in the European Union, GDPR applies in addition to this Privacy Policy.

We comply with GDPR and other major privacy frameworks to ensure your data is protected regardless of where you are.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last updated" date
  • Sending you an email if the change materially affects how we use your data

Your continued use of Pantri after changes means you accept the updated policy. If you disagree with changes, you can delete your account.

12. Contact Us

Questions about this Privacy Policy or your data? We'd love to help.

  • Email: wes@pantri.app
  • Write to us: Pantri, Australia

We'll respond to privacy inquiries within 30 days.

Thanks for being part of the Pantri community. Your trust matters to us, and we work hard to protect it every day.